Client's Challenge

The client - Lebanon’s Internal Security Forces - sought to deploy human and material resources more efficiently to better respond to evolving safety and security needs. It was constrained in this endeavour by the bottlenecks and inefficiencies of its paper-based workflows, and was not adequately using operational data to inform decision making around mission planning, resourcing and management.

Approach

Siren supported the ISF to introduce an intelligence-led policing ecosystem with redesigned cross-departmental workflows, automated processing of manual tasks, and digital tools to aid data collection, analysis, visualisation and decision making. Creating this ecosystem involved:

• Building a network of six Command and Control Centres spanning Lebanon and linked digitally to 22 regional operations rooms.

• Forming Analysis and Planning Teams. This included training and mentoring staff on how to collate, audit and process data to produce analytical products that inform decision-making.

• Institutionalising a performance management framework across all command centres, allowing for the systematic analysis and identification of policing priorities, the subsequent setting of crime reduction indicators and targets, and the monitoring of performance.

• Developing a bespoke digital platform, Fenix, that enables the capture and analysis of crime and operational data. It acts as a central interface for collecting and auditing data, analysing crime trends and auditing performance. Fenix is used by all operational ISF departments.

• Providing strategic advice to ISF change champions driving the adoption of new intelligence-led policing systems and processes.

Outcomes

Enhanced capacities to identify and evaluate threats and efficiently deploy resources to maintain safety and security.

• 7 analysis and planning teams across Lebanon.

• 120+ analysts and planners trained and mentored.

• ~15 analytical reports produced annually.

• Advancement of women in operational roles: 40% of Analysis and Planning Team staff are female.

• >120,925 incidents logged on Fenix since 2016.

• 96% of command and control centre users say Fenix contributes to improved ISF operations.