Client's challenge

Jordan’s Ministry of Digital Economy and Entrepreneurship (MODEE) aims to enhance the country’s competitiveness and investment appeal in the energy sector, and support the transition to renewable energy. To achieve this, the government of Jordan, per its digital transformation strategy, is focused on improving the quality, cost, accessibility, and speed of delivery of its services, particularly targeting licensing in the areas of oil, gas, renewable energy, mines, quarries, and radiation protection.

Approach

The project combines business process reengineering, advisory services, and software development:

• Business process reengineering: working closely with MODEE and the Energy and Minerals Regulatory Commission (EMRC) to simplify and streamline licensing processes, ensuring efficient and user-friendly digital services.

• Advisory support: collaborating with MODEE to refine digitization standards and adopt class-leading technologies for secure, scalable, and highly available solutions.

• Software Development: Developing a user-friendly web portal as a one-stop-shop for EMRC licensing services. The portal is built on a secure, flexible architecture, enabling data exchange with other agencies and Jordan’s national e-governance platform, Sanad (web and mobile).

Technological Innovations:

• RKE2 adoption: for the first time in the Jordanian public sector, the project employs RKE2, a next-generation Kubernetes distribution, ensuring top-tier security, availability, and performance.

• Open-source components: the platform is entirely open-source, eliminating license costs, ensuring government code ownership, and fostering flexibility.

• Secure identity management: the EMRC service portal aligns with MODEE’s security standards and identity management practices, with each service user identified by their national ID, ensuring seamless Sanad integration, and simplifying the user experience.

• Single window service: integrating multiple public sector agencies into the portal allows users to manage applications without navigating multiple government websites. This additionally enables information to be certified from the source; reduces the burden on service users as they are not required to enter data that the government already has; and facilitates government to government communications.

• Data centralization: data is stored on MODEE’s private cloud, enhancing data availability for efficient analysis and decision-making, such as fighting tax evasion.

Outcomes

The ongoing project has already achieved significant milestones:

• Prepared 23 EMRC services for launch, and underway to launch remaining 81

• Integrated with 29 government stakeholders across Jordanian public sector

• Seamlessly integrated with internal EMRC systems, Sanad, and common MODEE infrastructure

• Enabled integration with the government’s e-payment portal